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Thank you for visiting Census Federal Credit Union Online — your complete resource for financial information. This site has been designed to be a reference that you can use repeatedly. Take a moment to explore. Then let us know how we can be of service to you.

Try our online calculators termed Financial Tools located on the Products/Services tab to assist with financial decisions.

New Security Features Coming Soon

Due to updates with our service provider, you may notice changes to Online Banking in the near future. Specifically, you will need to reset your password for security purposes. Here are a few guidelines to follow when choosing a new password:

  • Must be at least 8 characters
  • Must be no more than 12 characters
  • Must contain alpha and numeric characters
  • Must contain upper and lower case characters
  • Must contain at least one symbol (for example ! @ # $ % ^ & *)
  • Must not contain consecutive numbers or letters (for example 1234 or abcde)
  • Must not contain numbers or letters in a series (for example 11111 or aaaaa)

In order to self enroll in Online Banking or reset your password with the new security enhancements, the following information needs to be updated in our database:

  • Mother’s maiden name
  • E-mail address

Procedures for Resetting Your Password

In order to reset your password via the forgot your password link, you will need to select a security question. Please navigate to Your Preferences, select Password Reset within the Change Password feature, choose a security question and provide an answer, and finally select the submit button.

Phishing, Smishing, and Vishing: What’s The Difference?

Phishing scams continue to affect credit unions, but the styles of phishing are shifting. Vishing, Smishing, and U.S. Mail Phishing are new ways to bait members into divulging personal and financial information. Scammers are turning to these different methods with the hope of confusing members into thinking they can only be “phished” through the use of e-mail. These methods are defined as follows:

E-Mail “Phishing”

Phishing (pronounced “fishing”) is a scam to steal valuable information such as credit card and Social Security numbers, user IDs, and passwords. In phishing, also known as “brand spoofing,” an official-looking e-mail is sent to potential victims pretending to be from their ISP, credit union, bank, or retail establishment. E-mails can be sent to people on selected lists or on any list, and the scammers expect some percentage of recipients will actually have an account with the real organization.

Land Line Telephone “Vishing” & VoIP (Internet Phones “Vishing”)

Vishing, (Voice phISHING) also called “VoIP phishing for the Internet phones,” is the voice counterpart to phishing. Instead of being directed by e-mail to a Web site, an e-mail message asks the user to make a telephone call. The call triggers a voice response system that asks for the user’s card number or other personal or financial information. The initial bait can also be a telephone call with a recording that instructs the user to phone an 800 number or another area code within or outside of the United States.

In either case, because people are used to entering card numbers over the phone, this technique can be effective. Voice over IP (VoIP) is used for vishing because caller IDs can be spoofed and the entire operation can be brought up and taken down in a short time, compared to a land line telephone.

Text Message “Smishing”

Smishing (SMS phISHING) is the mobile phone counterpart to phishing. Instead of being directed by e-mail to a Web site, a text message is sent to the user’s cell phone or other mobile device with some ploy to click on a link. The link causes a Trojan to be installed in the cell phone or other mobile device.

New! Mail Letter “Phishing”

This new scam occurs where the phisher is creating a letter and sending it through the mail to individuals to respond to the letter by calling a phone number. The phisher outlines in the letter that the individual must respond for their own protection. This scam is used in conjunction with other channels to steal valuable personal and financial information of the individual receiving the letter.

Census FCU Blog

Market Place and Zelle Notifications

Census Federal Credit Union offers the Zelle digital payment product/service to its digital banking members through both online… Read More

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Census FCU
4600 Silver Hill Road
Room 1K250,
Washington, DC 20233
Toll Free | 800.343.6788 Phone | 301.763.0287 Fax | 301.735.8367 Visa Debit Card
Lost/Stolen: 800.472.3272
Technical Support for Mobile/Online Banking
7 AM - 1 AM, Seven Days a Week